Very clean and very polite staff. The king size room is very spacious and clean.
Terrible. I used to stay at this hotel frequently. I booked a room tonight that did not meet the description/picture. They called me while I was at an event stating I had 1 hour to call back or they would give my room away. Upon arrive the not so pleasant girl behind the desk checked me in - not so interested in helping a customer. When I went to the room it was disgusting! Couch was torn apart with stains all over it. Smelled like cat urine. Did not match description or picture. When I came back down I had interrupted the ladies personal phone call - so sorry - and got the eye roll service. I decided at that time I would go up and get my belongings and leave. I found left over food on the floor on this go around. I came back down and interrupted the personal call yet again and inconvenienced April to help me get a refund so I could go elsewhere. I will not return to this place and don’t suggest you do either unless you are into disappointment and terrible customer service with April.
Our bathroom got locked from the inside with no one in it. The hotel staff didn't have anyway to open the door so they used a screwdriver to wedge open the door at 1 am (the hotel employee was very nice and friendly though). It damaged the door, and kept us awake. The pool was broken when we got there (we purposely chose this hotel because of the pool, but there was no notification about the pool). We couldn't get our laptop to connect to the wifi after trying for an hour. I am a vegan, and there were very few choices for a vegan to eat for breakfast. The staff member who checked us in, gave me a ridiculous amount of sass for no apparent reason.
Breakfast was really good for a small town small hotel. Accommodations were good. Great service for the price.
Easy check-in, courteous staff. Decent breakfast. Good value.
Quality Inn Suites is a US Lodging based in Delaware, Ohio. Quality Inn Suites is located at 1251 Columbus Pike, Delaware, OH 43015, USA.
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