Today, August 7th, I was stunned when my sister told me UPS told her the items were printed but could not be laminated and we would need to take them somewhere else. We were never contacted by them at any time and never told there would be a problem. Their attitude was totally indifference and they offered no apology or compensation for the unfinished order.
Never had any complaints, always handled everything professionally
I will not recommend this store to anyone, This was a total mess and the stress was terrible. Thankfully Office Max can finish the job for us. This UPS store was totally unprofessional with no concern for us as customers.
Had to pick up some unusually large boxes. Blake was a trooper and helped me carry them out AND helped me figure out the puzzle of fitting them into my car. Thank you soo much!
I am a graphic designer in Phoenix, Arizona who designed a poster for my siste, Jo Wickline at LJL Farm in Sunbury Ohio. She needed 8 posters and one 8-1/2 X 11 brochure to present to her students on the last day of Summer Camp. TIME WAS OF THE ESSENCE!! On Wednesday, August 5th I sent UPS (The UPS Store in Delaware) the poster and standard size brochure to be printed and laminated. I STRESSED that the items HAD TO BE READY by Friday, 8/7. I asked them to call me or my sister if there was going to be a problem. I sent at least 4 emails thru-out the 3 day period and made at least 7 long distance calls during that same period to be sure there were no problems and that we would get the items on time.
I had many size packages and was unsure of how to box and send them without spending too much. The staff was patient and ready to help. They gave me a few pricing options and left me feeling confident of when my packages would arrive!
Tessa and the rest of the staff do an excellent job. They have help me with shipping and printing and always go out of their way to get things done. Highly recommended!
My brother-in-law drove to their store, picked up the items and took them to Office Max in Sunbury Commons who said they would laminate the documents. Between long distance calls and emails and speaking to both myself and my sister Jo, at LJL Farm, this should never have happened and was a total shock.
The Ups Store is a US Finance company based in Delaware, Ohio. The Ups Store is located at 175 S Sandusky St, Delaware, OH 43015, USA.
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